Privacy Policy

At Dr.Ortho™, your privacy is as important to us as your spinal health. This policy outlines how we collect, use, and protect your information when you shop at drortho.in.

1. Information We Collect

When you make a purchase or interact with us, we collect:

  • Order Information: Name, shipping address, billing address, payment information, and phone number.

  • Communication Data: Email address and any health-related concerns you share via our "Drop Email" forms or at hello@drortho.in.

  • Device Information: IP address, time zone, and cookies to help us improve your shopping experience.

2. How We Use Your Data

We use your information to:

  • Fulfill Orders: Process payments and arrange for shipping through our logistics partners.

  • Support You: Provide personalized health discussions and process refunds under our 30-Day Guarantee.

  • Improvement: Analyze how customers interact with our store to optimize our products and marketing.

3. Information Sharing

We only share your data with trusted third parties who help us serve you:

  • Shopify: To power our online storefront.

  • Logistics Partners: To ensure your belt reaches your doorstep accurately.

  • Legal Compliance: We may share information to comply with applicable laws and regulations.

4. Your Rights

  • Access & Correction: You may request a copy of the data we hold or ask us to correct it.

  • Data Deletion: You can request that we delete your personal information at any time by contacting us.

5. Security

We use industry-standard encryption to protect your sensitive data during checkout. Your health-related discussions shared via the app or website are handled with strict confidentiality.

6. Contact Us

For any questions regarding your privacy, please reach out to us at hello@drortho.in.